| Making a Purchase Making a Purchase Making a purchase is very easy. Simply browse our online shop - click on any items you would like to purchase and add them to the shopping cart. Then go to checkout where you will be asked for a few details in order to complete your purchase. In the unlikely event you experience a problem please contact us. We accept credit/debit card transactions via Protx Online Payments', which is a secure way to pay. We use Protx Secure Online Payments' to process all online credit/debit card transactions from our customers. This is one of the most secure methods of payment possible. Four Seasons does not hold any credit/debit card information on our systems and we do not have any access to customers card details. Protx Online Payments' is based in the U.K. and is one the world leaders in anti-fraud technology, this enables you to pay by credit/debit card without us ever seeing your bank or credit card details. Shipping & Handling We only deliver within the UK to the confirmed billing address of the purchaser. For security reasons and as part of our anti-fraud measures we can not deliver to any third party address. We will endeavour to dispatch your order as soon as possible and within one working day of receiving your order excluding weekends and Bank Holidays.. If for any reason we are unable to dispatch your purchase in good time, we will inform you A.S.A.P. via email. If this is unacceptable to you, your order can be cancelled and a full refund of any payment will be made. All orders will be dispatched to you using a Recorded Delivery Service, this is NOT a guaranteed next day service. Deliveries will be sent via a National Freight Carrier service . Please note a signature is required for all orders and should be signed for Unexamined or Not Checked. In the unlikely event that an item is incorrectly priced we reserve the right to cancel or refuse your order, this applies even if your order has been confirmed by us. Guarantee We want you to be completely satisfied with your purchase. All our products come with a manufacturers guarantee , which does not affect your statutory rights please see Returns Policy below. . Product images The colour of products may differ slightly from the images shown, due to the internal settings of your computer and other technical reasons. We therefore cannot accept responsibility for any colours not being exactly as illustrated. Returns Policy The customer must inform us within 48 hours of receipt of goods where they have been received faulty or damaged. If you are not satisfied with your purchase and wish to return the goods to us within 30 days period we will refund your payment provided that:- - You have informed us prior to returning your purchase, quoting any order/returns numbers.
- The goods are received by us, unused, free from damage and in new condition, with ALL tags and labels still attached as dispatched and with all original packaging.
- Customer pays return postage costs. We do not accept responsibility for any goods returned to us until we have taken delivery of them.
Complaints Please contact us as soon as possible by email or letter in the event that you have a complaint or are unhappy with any aspect of our service, in order that we can take the opportunity to resolve matters with the minimum of delay. If, for any reason, there is a delay in processing or dealing with your complaint we will keep you fully informed. Contact Information If you need to contact us, please email us using the contact us page, alternatively you can write to us at:- Customer Services
Four Seasons Teesside White Water Centre Tees Barrage Stockton on Tees TS18 2QW Tel: 01642 678000 Vat Reg no 441 4873 49 Please Note: At busy periods an answer phone may be used. All emails will receive priority over telephone messages. No material on this website may be reproduced, copied or distributed without the prior written consent from Four Seasons. Rtn to Home Page |